Refund policy

 

Summary:
Due to recent changes in cross-border shipping and FDA import requirements, returns or exchanges on international orders are not possible. Refunds and replacements are only available for damaged or defective products purchased directly through barkandbitter.com.

At Bark & Bitter, we take great care in ensuring every order is packaged securely and arrives in excellent condition. Due to the fragile nature of our products and recent cross-border shipping changes that have made returns more complex and costly to process, we are only able to accommodate refunds or replacements in limited cases.

Eligibility

Refunds or replacements can only be issued if:

  • The goods are damaged or defective upon arrival

  • The goods were purchased directly from barkandbitter.com

  • The issue is reported within 30 days of the original purchase date

We’re unable to process returns or refunds for:

  • Bottles that have been opened or used

  • Orders placed through third-party sellers or marketplaces

  • Sale items or gift cards

Condition of Returns

To be eligible for a return, your item must be in the same condition in which you received it — unopened, unused, with original packaging intact — and accompanied by proof of purchase.

Please note that customers are responsible for all return shipping costs and for ensuring products arrive safely to our facility. Bark & Bitter cannot assume responsibility for lost or damaged return shipments. During colder months, please take precautions when returning bottles, as we cannot replace bottles that freeze or break in transit.

Cross-Border Returns & Exchanges

Due to recent changes in customs and border policies and FDA documentation requirements, cross-border shipments now involve significant paperwork, inspections, and shipping and brokerage costs.

As a result, we are unable to process cross-border returns or exchanges under any circumstances, unless the product was received damaged or defective.
We understand this may be inconvenient, and we appreciate your understanding as we continue to explore more efficient options for international customers.

Damages and Issues

If your order arrives damaged, defective, or incorrect, please contact us immediately at hello@barkandbitter.com with photos of the issue and your order number. We’ll review your case promptly and do our best to make it right.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be issued to your original payment method. Please note that original shipping fees are non-refundable, and your financial institution may take several business days to post the refund.